Support

UPONCOMM is proud to build the long partner relationship with ours partners . OEM & ODM service will be offered and seamless technical support. Please take this chance and become our partner. You will realize a significant return on investment with the improved efficiency of your businesses

• Standardized transceivers
• Customized transceivers

Standardized AOC(Active Optical cable ) & DAC(Direct Attach Copper Twinax Cable )

• Customized AOC(Active Optical cable ) & DAC(Direct Attach Copper Twinax Cable )
• Standardized MTP/MPO Cabling solutions
• Customized MTP/MPO Cabling solutions
• Standardized Media Converter

Customized Media Converter

When returning product to UPONCOMM for any reason, you must first to contact UPONCOMM and obtain an RMA (Return Merchandise Authorization) number from the RMA department.
This can be initiated by emailing sales@uponlab.com or by contacting your sales representative for the RMA request form .
The following information is required in order to complete the RMA request:

• Contact name
• Company name
• Address
• Phone number
• Product part number
• Product serial number
• A brief description of the problem that is occurring with the product(s) to be returned.

All requests are processed within 48 hours.

Standard Replacement

For customers that agree to return defective product to UPONCOMM first, a Standard Replacement option is available. An RMA number must first be issued by an RMA representative. This RMA number will need to be referenced on the outside of the return shipment.
Upon receipt of the defective product, UPONCOMM will, at its discretion, either repair or replace the product and ship it out in the most expeditious manner possible. Subject to availability, the replacement product will be shipped on the business day following receipt of the defective product.
In the event the product returned to UPONCOMM has been Discontinued (i.e the product is no longer being manufactured by UPONCOMM but is still under warranty), UPONCOMM will, at its discretion, either repair or replace with recertified product.

Once you have obtained an RMA number

After obtaining an RMA number from UPONCOMM, you must send the product - freight prepaid - Items must be returned to address provided on RMA. All shipping labels must be clearly marked with RMA number, Please use a shipping company that can demonstrate proof of delivery. UPONCOMM does not accept responsibility for any lost shipments unless proof of delivery to UPONCOMM is provided.

Please note:
Product shipped to UPONCOMM must be properly packaged to prevent loss or damage in transit.

UPONCOMM will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.
If you have any questions, please contact your sales representative or email to sales@uponlab.com>

In addition to our standard and built-to-specification components and modules, UPONCOMM offers a variety of Services to meet customers' special needs. Our manufacturing facilities allow us to communicate, design, and manufacture at an efficient pace. From modular designs for Component Integration to Contract Manufacturing and Original Design Manufacturing, UPONCOMM is "at your service."

UPONCOMM with our competitive advantages from integrated manufacturing capability, internal supply chain, and cost competitive and scalable operation infrastructure to obtain the best cost structure for any given BOM. We provides the OEM and contract manufacturing service to world leading customers with our manufacturing facilities in China.

Our ODM service is geared to assist customers who want a distinctive "look" to their product idea. UPONCOMM has experience with molding, software, electronics, and mechanical instrumentation that are all field proven.