Return Authorization Request

Shenzhen P.R.China 518129

Return Policy

When returning product to UPONCOMM for any reason, you must first to contact UPONCOMM and obtain an RMA (Return Merchandise Authorization) number from the RMA department.
This can be initiated by emailing sales@uponlab.com or by contacting your sales representative for the RMA request form .
The following information is required in order to complete the RMA request:

  • Contact name
  • Company name
  • Address
  • Phone number
  • Product part number
  • Product serial number
  • A brief description of the problem that is occurring with the product(s) to be returned.

All requests are processed within 48 hours.

 

Standard Replacement

For customers that agree to return defective product to UPONCOMM first, a Standard Replacement option is available. An RMA number must first be issued by an RMA representative. This RMA number will need to be referenced on the outside of the return shipment.
Upon receipt of the defective product, UPONCOMM will, at its discretion, either repair or replace the product and ship it out in the most expeditious manner possible. Subject to availability, the replacement product will be shipped on the business day following receipt of the defective product.
In the event the product returned to UPONCOMM has been Discontinued (i.e the product is no longer being manufactured by UPONCOMM but is still under warranty), UPONCOMM will, at its discretion, either repair or replace with recertified product.

Once you have obtained an RMA number

After obtaining an RMA number from UPONCOMM, you must send the product - freight prepaid - Items must be returned to address provided on RMA. All shipping labels must be clearly marked with RMA number, Please use a shipping company that can demonstrate proof of delivery. UPONCOMM does not accept responsibility for any lost shipments unless proof of delivery to UPONCOMM is provided.

Please note:
Product shipped to UPONCOMM must be properly packaged to prevent loss or damage in transit.

UPONCOMM will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.
If you have any questions, please contact your sales representative or email to sales@uponlab.com

Return Authorization Request
required information = Required Information
optional information = Optional Information

Contact Information
Order Information
  1. Select the type of return you are requesting.
Reason for Return


Worldwide Shipping

Multiple Shipping options can be chosen

Return 30days

Return or exchange service within 30days of receiving goods

Customized Service

Including hardware design and EEPROM information

Technical Support

24hours online with seamless technical support